What Questions Should I Ask a Potential Pet Boarding Facility?

Deciding on a pet boarding facility for your furry family member can be challenging. Your pets are like your children; as you would with a babysitter, you want to ensure they’re in good hands. It’s crucial to ask the right questions when vetting these facilities. Doing so helps you make an informed decision, offering peace of mind when you’re away.

What Are Pet Boarding Facilities For?

Pet boarding facilities provide temporary care and accommodation for pets when their owners cannot care for them due to travel, vacations, emergencies, or other situations. These facilities are designed to ensure pets’ well-being, safety, and comfort in a home-like environment while their owners are away. Pet boarding facilities offer a range of services and amenities to meet the physical, social, and emotional needs of pets during their stay.

Questions to Ask a Pet Boarding Facility

1. What Does a Typical Day Look Like for Boarded Pets?

  • Morning and Evening Walks: Outline the frequency and duration of outdoor walks or exercise sessions.
  • Playtime and Interaction: Describe the types of play activities, toys, and social interactions pets will engage in.
  • Rest: Explain how pets will have quiet time and opportunities for relaxation.
  • Feeding Schedule: Provide details about meal times, portion sizes, and specific dietary requirements.
  • Enrichment Activities: Specify if mental stimulation activities like puzzle toys or training sessions exist.
  • Bedtime Routine: Describe the evening routine, including potty breaks and settling in for the night.

2. What Type of Training Does Your Staff Have?

  • Certifications and Qualifications: List any relevant certifications, degrees, or specialized training in animal care.
  • First Aid and Emergency Training: At Snellville Animal Hospital and other trusted boarding facilities, staff are trained in pet first aid, CPR, and emergency response.
  • Handling Skills: Describe how staff are trained to approach and handle pets safely and gently.
  • Observational Skills: Detail how staff are educated to recognize signs of stress, illness, or discomfort in pets.

3. What Is Your Facility’s Policy on Emergency Veterinary Care?

  • Emergency Protocols: Explain the step-by-step process your facility follows in case of a pet health emergency.
  • On-Site Care: Clarify if there’s an on-site medical professional or if you have a dedicated veterinarian for emergencies.
  • Communication with Owners: Describe how you promptly inform pet owners about health emergencies and involve them in decisions.

4. What Are the Vaccination Requirements for Boarded Pets?

  • Required Vaccines: Specify which vaccinations are mandatory and when they must be administered.
  • Documentation: Explain what proof of vaccination is needed (veterinary records, certificates) and how it should be submitted.
  • Exceptions and Special Cases: Outline any considerations for pets with medical conditions or those unable to receive specific vaccines.
  • If you’re the parent of a fur baby, it’s vital to look out for places that offer specialized services. One such service to enquire for is kitten-care vet services in Snellville, which ensures that your young pet is given the appropriate care for their specific requirements, including vaccinations. 

5. Can I Check In on My Pet?

  • Webcam Sessions: Detail how often and through what platform pet owners can virtually check on their pets.
  • Phone Updates: Explain if and when pet owners can expect phone calls or text updates about their pet’s well-being.
  • Costs and Availability: Provide information about any additional fees associated with check-ins or updates.

6. How Do You Handle Special Dietary Needs and Medications?

  • Dietary Accommodations: Describe how the facility caters to pets with allergies, sensitivities, or specific dietary preferences.
  • Medication Administration: Explain the process for administering oral medications, injections, or other treatments.
  • Communication with Staff: Discuss how staff are informed about each pet’s dietary and medical requirements.
  • This brings us to the importance of maintaining a regular check-up routine for your pets, particularly for their dental care. Regular dog dental checkups ensure any issues are identified and treated promptly, preventing long-term health implications. Ask about how they monitor a pet’s dental health during their stay.

7. What Types of Accommodations Do You Offer?

  • Kennel Sizes: Specify the range of kennel sizes available and how they cater to different breeds and sizes.
  • Private Suites: Describe any upgraded or private suite options for pets that require more space or privacy.
  • Cleanliness and Comfort: Explain how you ensure a clean, comfortable, and odor-free environment for all boarded pets.

8. How Do You Handle Socialization and Interaction Between Pets?

  • Temperament Assessment: Explain how staff evaluate pets’ personalities and behavior to ensure safe interactions.
  • Group Play Policies: Describe how pets are grouped based on size, temperament, and compatibility.
  • Supervision: Detail how closely staff monitors playtime and interactions to prevent conflicts and ensure a positive experience.

9. Are There Additional Services or Add-Ons Available?

  • Grooming Services: Specify the grooming services offered, such as baths, brushing, and nail trims during the stay.
  • Training Sessions: Explain if there are opportunities for one-on-one training sessions to work on basic commands or behaviors.
  • Enrichment Activities: Describe optional activities like nature walks, swimming, or specialized play sessions.

10. How Far in Advance Should I Make Reservations?

  • Peak Seasons: Identify specific busy periods and advise on how far in reservations should be made.
  • Cancellation Policies: Explain any penalties or fees associated with cancellations or reservation changes.

11. Can I Tour the Facility?

  • Scheduled Tours: Provide information on how pet owners can schedule and participate in guided tours of the facility.
  • Viewing Accommodations: Explain which areas pet owners can visit, such as boarding areas, play zones, and outdoor spaces.

12. How Do You Handle Behavioral Issues or Anxious Pets?

  • Behavior Modification: Describe strategies or protocols to help anxious or behaviorally challenged pets adapt.
  • Quiet Spaces: Explain if there are designated quiet or calming areas for pets needing a stimulation break.
  • Individualized Attention: Detail how staff provide extra care and attention to pets with specific behavioral needs.

13. What is Your Communication Policy?

  • Regular Updates: Specify how often pet owners can expect daily or as-needed updates.
  • Emergency Contact: Provide the facility’s point of contact for emergencies and how to initiate communication.


Remember, your pet’s comfort and safety should be the top priority. By asking these questions, you’ll be able to find a boarding facility that best suits your pet’s needs and provides the quality care they deserve. Your commitment to asking these crucial questions will make all the difference in ensuring your pet’s well-being and happiness.